Shipping policy

Shipping Policy

Thank you for shopping with Squishiko! We carefully pack each order to make sure your squishies arrive safely and ready to enjoy.

Processing Time
Orders are processed within 1–3 business days after your order is placed. Business days do not include weekends or holidays.

Shipping Time
Once your order has been processed and shipped, delivery times will depend on the shipping method selected at checkout and the shipping carrier. Please note that carrier delays may occasionally occur and are outside of our control.

Tracking Information
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package.

Shipping Address
Please double-check your shipping address before placing your order. Squishiko is not responsible for packages sent to an incorrect address provided by the customer.

Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is handled by the carrier. If your tracking shows unusual delays or your package appears to be lost, please contact us and we’ll do our best to help you with the next steps.

Damaged Orders
If your item arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and help determine the appropriate resolution.

Please note: Minor imperfections such as small air bubbles, specks, slight variations, or other characteristics from the handmade/manufacturing process are not considered damage.

Thank you for supporting Squishiko and our small business! 💗