Refund policy

Damaged Upon Arrival Policy:
We only offer refunds or replacements for items that arrive damaged. Please contact us within 48 hours of delivery with clear photos of the damaged item and packaging so we can review your request. Damage caused after delivery, including normal wear, improper handling, or accidental damage, is not eligible for a refund or replacement. Please contact official.squishiko@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at silyna25@gmail.com.